Question 1

What is 1Tapp?

Accepted Answer

1Tapp is an all-in-one booking platform that allows you to book a wide range of services and activities through a single app. Instead of having multiple apps for restaurant bookings, sports, facility reservations, beauty appointments, and more, 1Tapp consolidates everything into one seamless experience.

Question 2

Is 1Tapp free to use?

Accepted Answer

1Tapp is completely free for customers! We don't charge any booking fees or hidden costs. Businesses pay a simple monthly subscription to use 1Tapp — we never take commission from bookings. You pay exactly what the business charges - nothing more.

Question 3

What types of services can I book through 1Tapp?

Accepted Answer

1Tapp offers bookings for a diverse range of services, including restaurants, cafes, sports facilities, fitness classes, beauty salons, pet services, automotive services, and many more. We're continually expanding our categories based on user needs.

Question 4

How is 1Tapp different from other booking apps?

Accepted Answer

Unlike single-purpose booking apps that focus on just one category (like only restaurants or only fitness), 1Tapp brings all services together in one platform. This means you only need one account, one user interface to learn, and one place to manage all your bookings.

Question 5

Do I need to create an account to use 1Tapp?

Accepted Answer

Yes, a free account is required to book services through 1Tapp. This allows us to provide you with personalized recommendations, booking history, and a seamless experience across all service types.

Question 6

Can I cancel or reschedule my bookings?

Accepted Answer

Yes, you can cancel or reschedule most bookings directly through the app. Each service provider sets their own cancellation policy, which is clearly displayed before you confirm your booking. Some bookings may have cancellation fees depending on how close to the appointment time you cancel.

Question 7

Will I receive reminders about my upcoming bookings?

Accepted Answer

Yes, 1Tapp sends booking confirmations so you always have your appointment details. You can also sync bookings to your calendar app for reminders.

Question 8

Can I save my favourite businesses or service providers?

Accepted Answer

Absolutely! You can save favourites for quick access later. The app also remembers your booking history, making it easy to rebook services you've used before.

Question 9

Can I book for someone else or make group bookings?

Accepted Answer

Yes, 1Tapp allows you to book on behalf of others and make group bookings. You can specify the number of people and add special requirements or notes during the booking process.

Question 10

How do I find new services near me?

Accepted Answer

1Tapp helps you find services based on your location. Browse by category, search by name, or explore nearby businesses. Results are sorted to show top-rated and nearby options first.

Question 11

How can I list my business on 1Tapp?

Accepted Answer

You can register your business by clicking 'Set Up Your Booking System' on our website. After providing your business details, you'll complete a quick identity verification (KYC) through our payment partner. Once verified, you'll get full access to your business dashboard to manage bookings, customers, payments, and more.

Question 12

What types of businesses can join 1Tapp?

Accepted Answer

We welcome all service-based businesses that operate on an appointment or reservation basis. This includes restaurants, cafes, sports facilities, beauty salons, automotive services, pet services, health & wellness practitioners, and much more.

Question 13

How much does it cost to list my business?

Accepted Answer

We offer a free tier to get started, plus paid plans from $19.99-$129/month for more features. Zero commission on any tier — you keep 100% of your booking revenue. Only standard payment processing fees apply when customers pay online.

Question 14

Can I use 1Tapp alongside my existing booking system?

Accepted Answer

1Tapp works as a standalone booking platform. You can manage your 1Tapp bookings through our dashboard while continuing to use other systems. We recommend starting with 1Tapp for new bookings and transitioning over time.

Question 15

How quickly will I get paid for bookings?

Accepted Answer

Payments go directly to your business account through our Australian payment partner — 1Tapp never holds your funds. Settlement times depend on your payment provider setup. For bookings paid in person, there's no payment processing through our platform.

Question 16

How far in advance can I make a booking?

Accepted Answer

Booking windows vary by service provider. Some allow bookings up to 3-6 months in advance, while others might limit bookings to a few weeks. The available booking window is clearly displayed when you're making a reservation.

Question 17

What happens if a business cancels my booking?

Accepted Answer

If a business cancels your booking, you'll be notified immediately and any prepaid amount is automatically refunded to your original payment method. Under Australian Consumer Law, you're entitled to a full refund when a service provider cancels. No action needed on your end.

Question 18

Can I add preferences or requests to my booking?

Accepted Answer

Yes, during the booking process you can add notes and special requirements for the business to see. This is great for things like dietary needs, accessibility requirements, or any other preferences.

Question 19

How much does it cost to book?

Accepted Answer

You pay exactly the service price set by the business - nothing more! There are no booking fees, no platform fees, no processing fees, and no hidden costs. The price you see is the price you pay.

Question 20

Are there any fees for customers?

Accepted Answer

No! 1Tapp never charges customers any fees. Businesses pay a monthly subscription to use 1Tapp — we never take commission from bookings. You pay exactly what the business charges, nothing more.

Question 21

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay. All payments are processed securely through our Australian payment partner.

Question 22

When am I charged for a booking?

Accepted Answer

Payment timing depends on the service type. Some bookings require immediate payment to confirm, while others (like restaurant reservations) may only require a deposit or payment on arrival. The payment terms are clearly shown before you confirm.

Question 23

What is your refund policy?

Accepted Answer

Refund policies vary by service provider and are displayed before booking confirmation. Generally, cancellations made well in advance receive full refunds, while last-minute cancellations may incur fees. Deposits for no-shows are typically non-refundable.

Question 24

How secure is my payment information?

Accepted Answer

1Tapp never stores your payment details. All payments are processed securely through our PCI-compliant Australian payment partner. Your card information goes directly to the payment processor — it never touches our servers.

Question 25

Is my personal information shared with businesses?

Accepted Answer

We only share the information necessary for your booking with the relevant service provider. This typically includes your name, contact details, and booking-specific information. Your payment details are never shared with businesses.

Question 26

Can I delete my account and data?

Accepted Answer

Yes, you can request to delete your account and associated data at any time through your account settings. We comply with all applicable privacy laws, including the Australian Privacy Principles.

Question 27

How does 1Tapp verify businesses?

Accepted Answer

All businesses on 1Tapp go through ABN verification and identity verification (KYC) of the business owner before they can accept payments. This ensures every business on the platform is a legitimate, registered Australian business.

Question 28

What should I do if I spot suspicious activity?

Accepted Answer

If you notice any suspicious activity related to your account or bookings, please contact us immediately at support@1tapp.co. We take all reports seriously and investigate promptly.

Question 29

Why not just use existing platforms like OpenTable, AutoGuru, or Booksy?

Accepted Answer

Because 1Tapp unifies all services — so users don't need 5 different apps for 5 everyday needs. Those apps are great for one thing, but 1Tapp is built for real life: book a vet, a tyre check, and a café — all in one flow. This streamlined approach saves you time, reduces app clutter, and provides a consistent experience across all service types.

Question 30

Service providers already have their own booking systems. Why use 1Tapp?

Accepted Answer

Most small businesses either don't have a system, use clunky spreadsheets, or still rely on phone calls. 1Tapp gives them an affordable, mobile-first solution that helps reduce no-shows and gets them found by local customers. Simple monthly pricing with zero commission — no lock-in, no tech team, no fuss. It's a simple way to modernize their booking process without the overhead of building their own system.

Question 31

How does 1Tapp make money without customer fees?

Accepted Answer

1Tapp operates on a subscription model. Businesses pay a simple monthly fee ($0-$129/month depending on features needed) with zero commission on bookings. We never take a cut of their revenue. Standard payment processing fees apply when customers pay online. This aligns our success with businesses growing — not taking from their earnings. Customers pay exactly the service price with no additional fees.

Question 32

This seems too broad — shouldn't you focus on one category?

Accepted Answer

Most startups go niche and expand. But 1Tapp does the opposite: we start where the user pain is broad — juggling multiple bookings across life. Our MVP can launch with one or two verticals (e.g., auto + wellness), but the vision is much bigger. 1Tapp becomes your daily life coverage. This approach addresses the real problem users face: not having a single, unified solution for all their booking needs.

Question 33

Is my data secure? Can I trust this platform?

Accepted Answer

Yes. 1Tapp uses secure Australian payment processing, stores data securely on Firebase, and complies with local privacy laws + GST rules. We don't sell your data. We only exist to help you book faster and run smoother. Our entire business model is based on subscriptions, not data harvesting or advertising, which means your privacy is always our priority.

Question 34

What's in it for service providers?

Accepted Answer

1Tapp gives providers free listings, instant bookings, less admin, more visibility, and fewer no-shows. They get paid bookings and leads without marketing spend. We help them earn more while spending less. It's a win-win situation where businesses can focus on providing great service instead of managing complex booking systems or dealing with missed appointments.

Question 35

People won't change their booking habits. Why would they switch?

Accepted Answer

Booking by phone, SMS, or 3rd-party websites is already annoying. 1Tapp doesn't just change behavior — it improves it: 10-second booking, everything in one calendar, and reminders that work. Once you try it, you won't want to go back. The convenience factor alone makes the switch worthwhile, and as more businesses join the platform, the value proposition becomes even stronger.

Frequently Asked Questions

What is 1Tapp?

Is 1Tapp free to use?

What types of services can I book through 1Tapp?

How is 1Tapp different from other booking apps?